Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
All your assistance requests will be responded to in maximum sixty minutes after the trouble ticket or email was received. If your issue needs additional assistance from a system administrator, we will direct the ticket or the e–mail to the person on duty, in a timely manner then leave a comment to let you know that more time will be required for reaching the optimal solution. If you take advantage of the Administration Services package, any of the services included there will be completed whenever you want.
A Top–Quality Support Service
Our client support staff will be available to you 24–7–365 if you need help working with our Web Hosting Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. And if you require help handling all the routine administration tasks on your dedicated web hosting server, you can make use of our Administration Services package, that includes data backup storage space, weekly Operating System updates, problem troubleshooting and installation services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel is installed by default for every Linux dedicated servers hosting package. Among its features is a very convenient integrated knowledge base that will walk you step by step on all the actions that you can perform. Most of the educational articles also video versions which show all the operations that you can carry out in a highly illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.