A 99.9% Server Uptime
Our shared web hosting platform is based on a steady, high–end hardware architecture and a heavily customized Linux version. That’s why, irrespective of what your web site is, or how many website visitors you have, or even in case there is a distributed denial–of–service assault, our physical servers will stay up and running and your sites will stay visible online.
All Linux shared web hosting packages packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it is essential that you also set up your own network infrastructure. That is the reason why we built a custom–configured internal network in each one of our datacenters. Based on top–notch Juniper routers and switches, our internal network allows for extra–fast data transfer speeds and is also fully redundant.
This way you can enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, regardless of which hosting offer you’ve selected.
A 30–Day Money–Back Guarantee
While we have done everything to lower all possible risks with our cloud hosting plans and irrespective of the fact that our company provides premium–quality customer support, there are situations when the customer is simply not happy with what we have to offer. Or he wants to switch to a more robust hosting service, such as a virtual private server or even a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely happy, we will give you a reimbursement.
24/7 Technical Support
We’ve mindfully selected each single member of our 24x7 support team to ensure that we can provide the best customer support service that you can get. Each of our technicians has many years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. Plus, they’re at your disposal 24/7/365 – you will be able to contact them at any moment and they will respond to you as fast as possible.
Their average response time is well under 20 minutes, whilst with other hosting vendors you have to wait for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be replied to in less than 1 hour.